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Amroth Bay Holidays PRIVACY POLICY

Who are we?

Emily & Nigel Clark T/A Amroth Bay Holidays, referred to as 'Us', 'We' in this privacy policy.

1.0 OUR CORE BELIEFS REGARDING USER PRIVACY AND DATA PROTECTION

  • User privacy and data protection are human rights
  • We have a duty of care to the people within our data
  • Data is a liability, it should only be collected and processed when absolutely necessary
  • We loathe spam as much as you do!
  • We will never sell, rent or otherwise distribute or make public your personal information

2.0 RELEVANT LEGISLATION

Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:

This site’s compliance with the above legislation, all of which are stringent in nature, means that this site is likely compliant with the data protection and user privacy legislation set out by many other countries and territories as well. If you are unsure about whether this site is compliant with your own country of residences’ specific data protection and user privacy legislation you should contact our data protection officer (details of whom can be found in section 9.0) for clarification.

3.0 PERSONAL INFORMATION THAT THIS WEBSITE COLLECTS AND WHY WE COLLECT IT

This website collects and uses personal information for the following reasons:

3.1 Site visitation tracking

Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.

Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor (see section 6.0 below).

GA makes use of cookies, details of which can be found on Google’s developer guides. FYI our website uses the analytics.js implementation of GA.

Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.

3.2 Online Booking and Data

Freetobook - please read Freetobooks Privacy Policy below.

Payments are taken by STRIPE please read their privacy policy via this link:

https://stripe.com/gb/privacy 

Freetobook collects data in order for us to process your booking, such information is:

Your Name, Address, Telephone number, email address.

If you give us a mobile number we will use this to text you when your accommodation is ready. This may be a member of staff.

We do not share your data with any third party.

Your email address is used solely for your booking confirmations and a email to provide directions to our holiday park.

You will not be sent any other marketing material from ourselves unless you opt-in to our monthly newsletter. You can do this via an enquiry form on our website.

If you follow a link to any of these websites, please note that these websites have their own terms and privacy policies and that we do not accept any responsibility or liability for them.

3.3 Information that we share

We only share the following information with the cleaning company that we use (Extreme Cleaning Wales Ltd):

Name

Mobile number for texting when accommodation is ready

 

3.4 Contact forms and email links

Should you choose to contact us using the contact form on our Contact us page or an email link like this one, none of the data that you supply will be stored by this website or passed to / be processed by any of the third party data processors defined in section 6.0. Instead the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted using SHA-2, 256-bit cryptography before being sent across the internet. The email content is then decrypted by our local computers and devices.

3.5 Email newsletter

If you choose to join our email newsletter, the email address that you submit to us will be forwarded to MailChimp who provide us with email marketing services. We consider MailChimp to be a third party data processor (see section 6.0 below). The email address that you submit will not be stored within this website’s own database or in any of our internal computer systems.

Your email address will remain within MailChimp’s database for as long as we continue to use MailChimp’s services for email marketing or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list.

If you are under 16 years of age you MUST obtain parental consent before joining our email newsletter.

While your email address remains within the MailChimp database, you will receive periodic (approximately three times a year) newsletter-style emails from us.

4.0 HOW WE STORE YOUR PERSONAL INFORMATION

Data is currently stored in an identifiable fashion; a limitation of the content management system that this website is build on (Concrete5). In the near future we aim to change the storage of this data to a pseudonymous fashion meaning that the data would require additional processing using a separately stored ‘key’ before it could be used to identify an individual.

Pseudonymisation is a recent requirement of the GDPR which many web application developers are currently working to fully implement. We are committed to keeping it as a high priority and will implement it on this website as soon as we are able to.

Booking records are kept for a maximum of 6 years. These records are kept on Freetobooks database.  We also hold an Excel spreadsheet with customers names and addresses for a maximum of 6 years. This information is all password protected and locked in an office.

5.0 ABOUT THIS WEBSITE’S SERVER

This website is hosted by Insynch within a UK data centre located in Mid Wales.

Eddy Webb

Director and Owner

M: 07583 086 949

Aberystwyth Office
1 North Parade
Aberystwyth
Ceredigion
SY23 2JH
T. 01970 630077

Shrewsbury Office
Unit 2, Flexspace
Battlefield Enterprise Park
Shrewsbury
SY1 3FE

T: 01743 455989

All traffic (transferral of files) between this website and your browser is encrypted and delivered over HTTPS.

6.0 OUR THIRD PARTY DATA PROCESSORS

We use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with the legislation set out in section 2.0. All 3 of these third parties are based in the USA and are EU-U.S Privacy Shield compliant.

7.0 DATA BREACHES

We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

8.0 DATA CONTROLLER

The data controller of this website is: Amroth Bay Holidays, a UK Private partnership 

Whose registered office is:

 

Amroth Bay Holidays

Amroth

Narberth

Pembrokshire

SA67 8PR

And whose operating office is:

Amroth Bay Holidays

Amroth

Narberth

Pembrokshire

SA67 8PR

 

9.0 DATA PROTECTION OFFICER

Mrs Emily Clark
Owner, Amroth Bay Holidays
Telephone: 01834 831259
Email: enquiries@thebayamroth.co.uk

10.0 CHANGES TO OUR PRIVACY POLICY

This privacy policy may change from time to time inline with legislation or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes. Specific policy changes and updates are mentioned in the change log below.

10.1 Change log

 

  • Privacy policy instigated 10/2/2018
  • Amended 16/5/18
 

Privacy Statement - Freetobook online bookings

Freetobook is booking software used by accommodation providers to enable their customers to make online bookings and manage those bookings.

This document applies to the processing by freetobook of personal data collected by properties using freetobook online booking system in relation to the provision of accommodation by those properties.

  1. Your Personal Data

    Properties using freetobook as their booking engine, collect and store information that you give when you make a booking. You are asked for your name, address, telephone number and email along with payment information and “the names of any guests travelling with you”. This may also include your IP address. This information is stored in the freetobook System in order to process your booking. You may be contacted by the Property you have booked with in relation to your booking.  

    Your data is also stored after you have stayed but will be kept no longer than necessary in order to comply with legal obligations and for properties to welcome your repeat business.

  2. Data processed directly by third parties

    If you provide payment information, this will be processed directly by secure PCI Level 1 compliant payment gateway providers.

  3. Joint Controllers

    In the context of providing booking software to accommodation providers to facilitate online booking, freetobook and the accommodation provider shall together operate as joint data controllers for the processing of your personal data.

  4. Security Procedures

    In accordance with General Data Protection Regulation (GDPR), freetobook observes reasonable procedures to prevent unauthorised access and misuse of personal information. We use appropriate business systems and procedures to protect and safeguard any personal information given to us. We also use security procedures and technical and physical restrictions for accessing and using the personal information on our servers. Only authorised personnel are permitted to access personal information in the course of their work.

  5. Control of your Personal Data

    You have the right to access data that is stored on behalf of properties taking bookings via freetobook system. You need to email or write to the property you booked with to request an overview of your personal data. 

    You can also contact the property you booked with on freetobook System if you believe that the personal information they have for you is incorrect, if you believe that they are no longer entitled to use your personal data or if you have any other questions about how your personal information is used or about the Privacy Statement. You need to email or write to the property you booked with.

  6. Reviews

    You may also be asked to send feedback after your stay in order for the property to further improve their service. Your email address will be used for this purpose. If you complete a review it may be posted on the property website, facebook page, twitter or google plus. However, no identifying details will ever be attached to a review posting. 

    To Process your information as described above, we rely on the following legal bases:

    Performance of a contract. The storage of your information may be necessary to perform the contract that you have with the accommodation provider you are booking with.

    Legitimate Interests.We may use your information for our legitimate interests, such as for administrative, fraud detection and legal purposes.

Cookies

A cookie is a small amount of data that is placed in the browser of your computer or on your mobile device. These cookies are used only to help you make a smooth booking and contain information like the date searched and language of booking. There is a difference between session cookies and persistent cookies. Session cookies will only exist until you close your browser. Persistent cookies have a longer lifespan and are not automatically deleted once you close your browser. We use persistent cookies in Google Analytics to analyse visitor traffic and behaviour.

By using freetobook website or proceeding with a booking you are consenting to the above use of cookies.

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What they say...


 

We find these useful especially laundry as we have to keep everything spotless due to no immunity. We like the fact it is homely. Home from home and very clean. Staff more than helpful. Beautiful tranquil heaven. Staff very friendly and helpful make the holiday special. Thank you for all your help.

(Mr & Mrs P Abergavenny)

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enquiries@thebayamroth.co.uk
01834 831259 
or fill out our contact form

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